Delivery

1. Shipping Territory

   • Svajoniukas is based in Lithuania and we ship orders throughout Lithuania.
   • For international shipping inquiries, please get in touch with us directly to discuss options and any applicable costs.

2. Order Processing Time

   • Orders are typically processed within 1–2 business days once payment is confirmed.
   • During busy seasons (sales, holidays), processing may take 3–5 business days.

3. Delivery Methods & Costs

   • Courier Service: Estimated delivery within 1–3 business days from dispatch.
   • Pickup Points/Parcel Lockers: You can pick up your package at a convenient location; it usually arrives within 1–3 business days.
   • Delivery occurs on business days only.
   • Exact shipping rates are calculated at checkout, based on the weight, size, and chosen shipping method.

4. Free Shipping

   • If free shipping is offered, it will be explicitly stated in the relevant promotion or offer (e.g., for orders over a certain amount).

5. Shipping Confirmation and Tracking

   • Once your order is processed and dispatched, you will receive a confirmation email with a tracking number (if available).
   • Use the tracking link to check the delivery progress.

RETURN & EXCHANGE POLICY

1. Return Period

   • In accordance with Lithuanian law, you have the right to return any items purchased online within 14 calendar days of receipt without providing a specific reason.

2. Condition of Returned Items

   • Returned items must be unused, undamaged, and retain their original appearance, packaging, and labels.
   • If the product is found to be used, damaged, or altered, we reserve the right to refuse the return.

3. Return Procedure

   • Before sending items back, please contact us by email or phone with your order number and reason for return.
   • We will provide return instructions and the return address.
   • We recommend using a trackable shipping method or courier service to ensure the package is traceable.

4. Return Shipping Costs

   • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
   • If you choose to return the item for other reasons (e.g., you do not like the scent or color), you are generally responsible for the return shipping costs.

5. Refunds

   • Refunds for returned products will be made to your indicated bank account within 14 business days after we receive and inspect the items.
   • If you purchased items with a promotional discount, the refundable amount may be adjusted based on the promotion’s terms.

6. Exchanges

• If you wish to exchange an item, follow the same procedure as for returns: contact us first, specify which product you would like in exchange, and we will guide you through the process.

Thank you for shopping at Svajoniukas! We are committed to ensuring every order and return is handled smoothly. If you have additional questions regarding our shipping or return process, please reach out to our customer support team.